Terms and Conditions for Skin & Bones®


Our terms and conditions govern your use of our website. ​​​Please read these terms in full before you use this website. If you
do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your
acceptance of all terms outlined below from 1 - 1.34.

Please note: In using this website, there may be slight colour and/or shade variations between the actual product and that
displayed due to the limitations of photography and display media. In very rare cases, if a product does not match its
description exactly, contact us and we will assist you the very best we can. Please refer to sections 1.16, 1.22 & 1.28 when
contacting us.

We endeavour to respond to all email enquiries within 3-5 working days Monday-Friday.

Website access
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website
will only be accessible only if you have registered.

Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without
our prior written consent.

Website uptime
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However,
occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable
at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but
we shall not be obliged to provide such notice.

Visitor provided material
1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non
confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all
material provided to us, with the exception of personal information, the use of which is covered under by our Privacy Policy.
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or
privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be
deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other
potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other
details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not
mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with
us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content
that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.12 you shall indemnify us for any loss or damage suffered to this website
as a result of such linking.

1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all
times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this
website at your own discretion.

Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence
which cannot be excluded or under the law of the United Kingdom.
1.16 Typing errors or minor incorrect information on product listings may occur infrequently. If you are in receipt of an item
that differs slightly from the product description in terms of weight, size or colour, you have the option to notify us within the
14 day cancellation period (refer to section 1.22) and we will assist you with your query.  Do note, data errors or
inconsistencies may arise due to the high volume of products we hold in stock,​​​​​​.

Cancellations, Refunds, Damaged Goods, Warranty, Missed Delivery and Packaging.


Under the Consumer Rights Act all products purchased are of satisfactory quality, fit for purpose and as described. Under the
Consumer Rights Act you have a legal right to reject goods that are unreasonable (i.e. unsatisfactory quality, unfit for
purpose or not as described) and get a full refund - as long as you do this quickly.  This right is limited to 30 days from the
date you buy your product: After 30 days you will not be legally entitled to a full refund.
If you simply don't like it, it was an unwanted gift or you've changed your mind once you've got it, you're not legally entitled to
anything although we will refund provided adequate notification is served (1.28) and the products returned sealed, unused
and in their original packaging.
There are three main examples of when you may want to return a beauty product that are justifiable:
1. The product doesn't work as you'd anticipated or provide the results you would expect;
2. The packaging is broken leaving the product inside open to further damage;
3. You've had an adverse reaction or irritation to the formula, which has impacted on your confidence or ability to go about
your daily life.

Under the Consumer Rights Act, if you are outside the 30-day right to reject but within six months from the purchase date,
you have to give us the opportunity to repair or replace any goods which are of unsatisfactory quality, unfit for purpose or not
as described.
Under the Consumer Rights Act, after the first six months the burden is on you to prove that the product was faulty at the
time of delivery. In practice, this may require some form of expert report, opinion or evidence of similar problems across the
product range.
1.17 In all communications regarding Returns or Damaged Goods, a photograph accompanying the product will assist in
providing the appropriate remedy: Communications are only accepted by email (and thus for the record).
1.18 In returning a product (for any reason) you are responsible for the condition of the goods until it is delivered to us: If
damage occurs during the return process by your chosen courier, you are liable and we therefore advise delivery by an
appropriate 'Signed For' and appropriately insured postage service (e.g. Royal Mail Special Delivery). Please try to use the
same packaging as the item has been sent out in to reduce carbon footprint and limit waste.
1.19 Boxes and Packaging the items are sent out in, are selected and packed to minimise risk of damage and secure the
items during transit. We request our customer to re-use the packaging to reduce carbon footprint as we try to re-use
packaging for the same reason.
If items are undelivered and returned to Skin&Bones® we will request a second fee for postage as we will incur additional
charges. If the item is to be refunded and is redirected back to Skin&Bones® due to non-receipt, we therefore must retain the
shipping fees as it will be a loss to our company. Customers are to provide accurate delivery details and to liaise with the
shipping company if not present during delivery attempts.
ii If a refund has been agreed with both customer and Skin&Bones® a waiting period of 10-14 working days may be the
waiting time for reimbursement to arrive back to the original payment method used. Taking into account the work load and
processing and administration time for both the company and the bank involved.
1.21 Certain items, usually electronic, will come with a manufacturers warranty. Usually it is advised to register your device
on the manufacturers retail page (if advice is needed contact us and we will direct you on how to do this). Skin&Bones®
operate as a reseller/retailer of items, we do not reserve liability for items being faulty or having technical errors. We will help
all customers who have issues with items by liaising with the manufacturer (if the item is still within the warranty time-frame).

1.22 Cancellations
All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional
Charges) Regulations.
1.23 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you
receive your goods.
1.24 To meet the cancellation deadline, please notify us via email skinbones@icloud.com or phone before the cancellation
period has expired.

1.25 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must
send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error). In all cases,
refer to 1.28 "Returns"
1.26 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the
goods or return them at our expense.
1.27 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as
possible and in any event within 14 days of your cancellation.

1.28 Returns
You will not have the right to a refund for an order of any goods that have been opened, unsealed or used unless the goods
are unreasonable. For hygiene reasons, all cosmetic products (Non-exhaustively: Lipsticks, lip-gloss, powders, moisturisers,
creams, lotions, liners, shadows, nail products) and refills (eg pedicure products) are NON-REFUNDABLE unless either the
products are returned sealed. In addition, refunds are not possible if you combine goods with other goods after delivery so
that they become inseparable. It is therefore essential that if you discover on receipt of the goods you have made the wrong
order that you notify us immediately without unsealing the goods, otherwise a refund can only be considered if the goods
were unreasonable. Notification must made within 30 days of purchase (1.30).
Refund Procedure:
1. Notify us in writing by email to skinbones@icloud.com by stating your name, address, the date of the order, the reason you
require a refund and the items to be refunded;
2. Upon notification you will receive confirmation within 7 working days asking you to post the items for refund. You are
responsible for the cost of the postage and we strongly urge you to send these by Royal Mail Special Delivery (or
an equivalent Track and Signed-For Service) keeping your postal tracking number for reference. We are not responsible for
any loss arising from any act or omission on your part;
3. Once the goods have been collected by us they will be examined to ensure either:
i. The goods remain sealed in compliance with (1.26) or;
ii. The goods were unreasonable (and notification was served within the 30-day period from purchase);
4. A valid refund to the cost of the goods will be completed within 7 working days. Postage costs are not refunded.

1.29 Damaged Goods
We strive to ensure the goods are pre-packed in appropriate protective covering (e.g. 'bubble-wrap') and placed in either an
air-pocket envelope or box. All goods are dispatched in good faith and you are responsible for the goods once they are
delivered. It is therefore essential that goods damaged in transit are reported to us and we will notify the courier company to
reduce the likelihood of future occurrence. If you fail to notify us of damage during Shipping, a presumption may be asserted
that the goods were delivered undamaged. In the unlikely event of breakage:
1. Notify us in writing by email to skinbones@icloud.com by stating your name, address, the date of the order, the nature of
the damage and the items that are damaged;
2. Upon notification you will receive confirmation within 7 working days asking you to post the items for refund. You are
responsible for the cost of the postage and we strongly urge you to send these by Royal Mail Special Delivery (or
an equivalent Track and Signed-For Service) keeping your postal tracking number for reference. We are not responsible for
any loss arising from any act or omission on your part;
3. Once the goods have been collected by us they will be examined;
4. Replacement goods will be dispatched within 7 working days: If a replacement cannot be provided an alternative may be
suggested or a refund offered in lieu at our sole discretion. Any refund to the cost of the goods will be completed within 7
working days and Postage costs are excluded.
In the execution of clauses 1.26 & 1.27 returned goods must be delivered by an appropriate 'Signed For' and appropriately
insured postage service (e.g. Royal Mail Special Delivery).

1.30 Notification Period
In the operation of clauses 1.20-1.29, Notification should be executed by the purchaser within 24 hours of the receipt of the
goods or discovery.
Delaying notification may affect your Statutory Rights.

1.31 Delivery Options
Any order placed before 5pm will be booked for collection the following day. Any orders placed after 5pm will be booked for
collection the day after. 
i We offer standard delivery at £4.69 to all UK addresses and £9.25 for 1-2 working days postage
ii We can offer deliveries Internationally, however, if the postage cost differs from that on the website, we retain the right to
request the outstanding charge to cover the postage costs incurred by us, we will also offer a full refund if the extra charge
cannot be met.

1.32 Non Delivery
If for any reason your item exceeds the time frame laid out by the website and you are unhappy with your service, contact us
on skinbones@icloud.com and we will help you all we can. Do note that we cannot take responsibility for the courier,
however, we can attempt to resolve all postal related matters as customer satisfaction is our main priority.

1.33 Return & Service Address 

Third Floor
207 Regent Street

1.34 Fraud Prevention
i Skin & Bones reserves the right to process regular fraud screening checks to protect both us and our customers from
unlawful activity. We have intricate measures in place to prevent the unfortunate event of fraud occurring. We have a right to
reject both orders and refunds. We assure the whole process from payment to delivery is intrinsically recorded and monitored
and so you can be certain the goods will arrive as required and we have done everything possible to make that happen. We
do not usually ship to business, academic or institution addresses and we use Sage 3D Secure to validate purchases
that includes delivery and billing data diagnostics.
ii Skin&Bones® exercises precise care when wrapping and sending goods. We also record and monitor all orders before
sending. Therefore, any complaints that arise with products missing will require the customer to take the case against the
delivery company as we have as a company already taken the necessary steps to assure your order arrives with you. We
hold no liability for the parcel once it leaves the business premises.

1.35 Jurisdiction
The jurisdiction of matters arising is the Law Courts of England and Wales.


Skin & Bones®
207 Regent Street
London W1B 3HH 

Registered Trade & Device Marks
IPO Classes 3, 41, 43, 44
ICO Data Protection Registered
Insurance provided by Aegeas Ltd via Insync